General
We (hence referred to as “business,” “we,” and similar terms) adhere to a stringent and detailed privacy policy with absolute dedication to following privacy laws and safeguarding personal information. In this Privacy Policy, we explain in detail how our site both collects and utilizes any personal data and other information provided by its users (hence referred to as “user,” “you,” and similar terms). This policy may be amended based on business needs and/or in response to new regulations or other legal developments. Any necessary updates will take effect as soon as they are posted on the website. As a user of our site, it is your responsibility to read the Privacy Policy often and stay up to date on any changes that may be made to it. Access to this website is only intended for users ages 18 and older. You are not bound to this Privacy Policy, as it is not part of any contract.
What is “personal data”?
“Personal data” refers to any data that can be used to authenticate you and/or your identity.
Some examples of the personal data and information gathered by our website include you:
- Legal first and last name
- Date of birth
- Physical and mailing addresses
- Email address
- Signatures
- IP address
What is the most recent version of the privacy policy?
This privacy policy is the most recent version. Whenever you visit our website, we may collect, utilize, and/or process personal information about you. Other parties may provide outgoing connections (redirects) from our domain to a third-party website. We have no control over third-party sites, their content, or their privacy policies. We strongly recommend that you read each site’s Privacy Policy before using their services.
There are limited ways in which a website is legally permitted to collect its users’ data. Among them are:
- Through direct interactions: This includes information you voluntarily supply in any of the website’s forms (such as a subscription, application, contact form, etc.). It also includes information you may provide when reaching out to the Customer Service team via email, phone, or physical mail. We keep the information you provide through those channels.
- Through automated technology: Our webpage may automatically save some of your information (such as your IP address or browsing activity within the site).
Rest assured that we only use your personal information and linked data for the purposes outlined later in this privacy policy. See the section “What happens to the information?” You may voluntarily share additional information beyond what we request through our website. By doing so, however, you are granting us permission to use your data to achieve the goal with which you submitted it. We ask that you provide accurate, up-to-date information so that we can continue to deliver the best user experience without interruptions. This includes, for example, submissions through our newsletter subscription form. We are not liable for any information provided by users that is incorrect, false, and/or misleading. If you are filling out a form on someone else’s behalf, you must have their informed consent to do so. If the subject of the application is a minor, you must have the informed consent of the child’s parent or legal guardian.
Please familiarize yourself with the following terms:
- If we receive a request for information about an adult from someone other than the person in reference, we way information the person whose personal data is being requested. We would not proceed with any registration, application, or any other services on our website if the latter objects to the use of their personal data for that service.
- If we receive a request for private information about a minor without the agreement of a parent or legal guardian, we may notify the minor’s parent or legal guardian. We would not proceed with any registration, application, or any other service on our website if the minor’s parent or guardian objects to that use of the minor’s persona data.
What happens to the information you collect?
We may use your personal information in a number of ways, including:
- To send you notifications of ETIAS-related news and updates
- To contact you, if requested, by means of our newsletter
- To respond to a comment or inquiry from you
We use browsing behaviour data to improve user experience and to optimize our website’s usability, as well as to make sure that our website is not being used to conduct fraudulent, harmful, and/or illegal activities. We may process and store your personal information for legal reasons.
In most cases, the following criteria will be used to process your personal data:
- We have your direct permission to process your personal data for the purposes for which it has been gathered. (For example, a Customer Service representative may read your email submission to help resolve your issue.)
- We are fulfilling our legal duties and/or are satisfying the requirements of administrative, judicial, or other authorities.
Our legitimate interests include:
- Invoicing for our services
- Providing a better customer experience
- Providing professional, high-quality services
- Monitoring potential fraudulent behaviour on our site
How long will we store your information?
Your personal information will be processed until it is no longer required for the purposes for which it was collected. After that period, your personal data will be stored safely and securely in case we ever need it for civil actions or disputes resulting from our website’s provision of services. After a pre-determined duration, your personal information will be entirely eradicated from databases. You are also allowed to ask us to remove your information from our database at any time.
What personal information do we have access to?
When you visit or browse our website, we may share your personal information with third parties for the following purposes:
- To fulfil our legal duties and/or to satisfy the requirements of administrative, judicial, or other authorities
- To seek support from our technical support provider, who may host and/or offer technical assistance regarding our information system
- To safeguard our legitimate interests in the event of a professional services claim
Please be aware that third-party websites linking to/from our site may be located beyond the European Economic Area. Their privacy policies and regulations may apply if your personal information is moved worldwide and, therefore, may not be held to the same legal guidelines as sites located within the European Economic Area.
It is in your best interest to review the privacy policy of any third-party site you visit to protect the security of your personal data as well as your basic rights and freedoms.
Personal data security
We guarantee that your personal data will be kept safe and secure. Our website uses the most up-to-date information systems and adheres to all technological and organizational privacy precautions. We protect your personal information from being used in an unauthorized or unlawful manner. We also ensure that all our employees and contractors follow our strict data security procedures. We will never use any of your personal data without your permission.
On our website, we take every precaution to protect your personal information. However, you must take precautions to safeguard your personal data as well. This includes ignoring any fake emails, websites, or other entities posing as our partners or resembling our website. You can also take steps to protect your data by updating the cookie settings in your browser.
Having a say in what happens to you and your data
You have the following legal rights regarding your personal data collected on our site:
- The right to access the data you provide,
- The right to have your data corrected, and
- The right to have your data restricted or removed from our system.
If you have any questions about our privacy policy or wish to remove your data from our servers, please submit the form on the Contact Us page. You may also minimize tracking choices by changing the privacy options in your browser, as well as your cookie settings. You can activate “Do Not Track” through various extensions and apps, which will give you control over which cookies are permitted. We are available to address any questions or concerns you may have regarding our privacy policy or any of the other content on our website.